Any shared hosting account using more than 10 giga bytes of disk space will be removed from our off site weekly backup with the exception of Databases continuing to be backed up. All data will continue to be mirrored to a secondary drive which helps protect against data loss in the event of a drive failure. You are allocated a monthly bandwidth allowance. This allowance varies depending on the hosting package you purchase. Should your account pass the allocated amount we reserve the right to suspend the account until the start of the next allocation, suspend the account until more bandwidth is purchased at an additional fee, suspend the account until you upgrade to a higher level of package, terminate the account and/or charge you an additional fee for the overages. Unused transfer in one month cannot be carried over to the next month. On dedicated servers and Virtual Private Servers (VPS) no refund will be honored and the 14 days money back guarantee does not apply. We reserve the right to refund a prorated amount or no refund at all. Each of Webgate Technologies shared, and reseller servers carry a 14 days unconditional money back guarantee on them. If you are not completely satisfied with our services within the first 14 days of your service, you will be given a full refund of the contract amount. Remember, this is only for shared and reseller hosting packages and does not apply to dedicated servers, administrative fees, install fees for custom software, or domain name purchases. Webgate Technologies will not activate new orders or activate new packages for customers who have an outstanding balance with us. For a new order to be setup or a new package to be activated, you must have nil balance, unless otherwise stated by Webgate Technologies in writing. If your shared / reseller server has a physical downtime that is not within the 99.9% uptime you may receive one month of credit on your account. All requests must be made in writing via email. Uptime guarantees only apply to shared / reseller solutions. Dedicated servers are covered by a network guarantee in which the credit is prorated for the amount of time the server is down which is not related to our uptime guarantee. The use of more than 75,000 inodes on any shared account may potentially result in a warning on your CPanel and if no action is taken future suspension. If any accounts found to be exceeding the 1,00,000 inode limit will automatically be removed from our backup system to avoid over-usage of CPU resources, and also their CPanel account will restrict automatically for further uploding of files into the server. Every file (a webpage, image file, email, etc) on your account uses up 1 inode.

Sites that slightly exceed our inode limits are unlikely to be suspended; however, accounts that constantly create and delete large numbers of files on a regular basis, have hundreds of thousands of files, or cause file system damage may be flagged for review and/or suspension. The primary cause of excessive inodes seems to be due to users leaving their catchall address enabled, but never checking their primary account mailbox. Over time, tens of thousands of messages (or more) build up, eventually pushing the account past our inode limit. To disable your default mailbox, login to cPanel and choose "Mail", then "Default Address", "Set Default Address", and then type in: :fail: No such user here. Resellers are responsible for supporting their clients. Webgate Technologies does not provide support to our Reseller's Clients. If a reseller's client contacts us, we reserve the right to place the client account on hold until the reseller can assume their responsibility for their client. All support requests must be made by the reseller on behalf of their clients for security purposes. Resellers are also responsible for all content stored or transmitted under their reseller account and the actions of their clients. Webgate Technologies will hold any reseller responsible for any of their clients actions that violate the law or the terms of service. It is your responsibility to ensure that scripts/programs installed under your account are secure and permissions of directories are set properly, regardless of installation method. When at all possible, set permissions on most directories to 755 or as restrictive as possible. Users are ultimately responsible for all actions taken under their account. This includes the compromise of credentials such as user name and password. It is required that you use a secure password. If a weak password is used, your account may be suspended until you agree to use a more secure password. Audits may be done to prevent weak passwords from being used. If an audit is performed, and your password is found to be weak, we will notify you and allow time for you to change/update your password.

We are giving more importance to secure our servers to provide hacking free services. As a result, we won’t allow customers or resellers to host any outdated scripts, plugins and themes and if found we will notify you to update it to the latest version to secure your hosting account as well our network. If no action taken, then we will suspend your account with or without prior notice. Shared accounts may not resell web hosting to other people, if you wish to resell hosting you must use a reseller account. VPS servers are NOT backed up by us and it is the responsibility of the client to maintain backups or have a solution for this. Webgate Technologies reserves the right to reset the password on a dedicated server if the password on file is not current so that we may do security audits as required by our datacenter. It is the responsibility of the client to ensure that there is a valid email address and current root password on file for their dedicated server on file to prevent downtime from forced password resets. Webgate Technologies reserves the right to audit servers as needed and to perform administrative actions at the request of our datacenter. Dedicated servers are NOT backed up by us and it is the responsibility of the client to maintain backups or have a solution for this. You may purchase an additional hard drive and maintain backups to it as the simplest solution. Please contact sales@webgate.in if you wish to obtain a secondary hard drive. It is your responsibility to maintain backups. We understand the importance of a customer website and a website data and hence we are providing two days of grace period for renewing your hosting services. Any hosting services not renewed within 2 days grace period will get suspended with or without any prior notice and the accounts not renewed within 21 days from the expiry date will get terminated from our server to avoid unwanted existence of your data. For VPS and Dedicated servers, there will be no grace period and the server will reclaim if the customer didn't renew the servers within 10 days from the time of validity expiration. The amount you pay for hosting will never increase from the date of purchase. We reserve the right to change prices listed on webgate.in, and the right to increase the amount of resources given to plans at any time. Discounts and coupon codes are reserved for first-time accounts or first-time customers only and may not be used towards the purchase of a domain registration unless otherwise specified. If you have signed up using a particular domain, you may not resign up for that domain using another coupon at a later date. Any account found in violation of these policies will be reviewed by our sales department and the appropriate invoices will be added to the account. Coupon abuse will not be tolerated and may result in the suspension or termination of the account. Coupons or discounts are only valid towards the initial purchase, and do not affect the renewal or recurring price. Webgate Technologies shall not be responsible for any damages your business may suffer. Webgate Technologies makes no warranties of any kind, expressed or implied for services we provide. Webgate Technologies disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by Webgate Technologies and its employees. Webgate Technologies reserves the right to revise its policies at any time with or without prior notice.